Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removedcause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazonselling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, wedid not know this product is with its own brand, to this point we acknowledgeit is our fault.
We had removed the listings and promise we won't sell it againon Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback tous? We provided customer both good products and customer service. We nevergot a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling onyour platform.
2. We will check the listings in our account to see if there has some which donot meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or productissues we will solve them in proper way within 12h in favor of the customer'sright.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance for us!
Look forward to receive your reply.Best regards店铺名
Dear Seller Performance Team， Thank you for your notification on the policy violation onthe......, we would like to sincerely apologize for the terrible mistake wemade.
We are a small company in China focusing on foreign trade and selling on AmazonUS has been one of our ultimate dreams.
We did a lot of preparation in order to launch our store in Amazonand worked with the Amazon sales manager Mr. .... on a lot of details includingthe can do's and can'ts. He informed us beforehand that image and characterviolation is a very serious issue in Amazon and we have taken that very veryseriously.
However, one of our sales staff ,who is new to the company,accidentally put this product onto the list because we would like to start oursales with 50 skus ( We had 49 skus ready at that time.) He uploaded theproduct without everyone's else's knowledge and I would in person would like toapologize again for my carelessness in staff management.
Here are the things our company has done to prevent such issue fromhappening again.
1. We just organized a training again on the can's and can't the sales managerHenry sent us,especially emphasizing on the policy violation including imageviolation of products and wording violation on product and checked all theproduct that we have already listed.
2. We deleted all the products that we think that could potentiallyviolate the policies.
3. We have setup rules in the company that all of our inventory must becarefully reviewed and would not violate any Amazon policies before adding toour inventory and listing on Amazon.
I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate ouraccount and we will do everything we can to meet the target.
Looking forward to hearing from you.
Dear Amazon Team,
We received a policy warning stated thatAmazon has removed some images form our site because of a rights ownercomplaint about image(s) that infringe its intellectual property rights.
The picture that Amazon has removed:
We always work hard to assure we are meetingthe standards set by Amazon and our own standards of quality customer service,it is hard for us to believe that our images infringe others' intellectualproperty rights. All the photos of this item (ASIN: B01DKFMSEW) was taken anddesigned by our designer.
Firstly, we contact the rights ownerdirectly to resolve this dispute. We asked the right owner review thepictures,finally, he found that the picture is from us, below is thescreenshoot of our e-mail.(Have attached)
Email 1: 邮件链接
Email 2: 邮件链接
Secondly, We have advised the rights ownerto contact Amazon at firstname.lastname@example.org to withdraw the complaint.(I havementioned it in e-mail)
Thirdly, we can provide all the photo andsource file as an evidence.(Please see the attachment)
2. Source File: You can see how weprocessing the picutre in Photoshop.
Please review this case, and we are looingfor a fair and just reply.If you need additional details, please kindly contactus, we will reply you in the first time.
To whom it may concern,
We are contacting you regarding our seller account suspension. Werealize the delays in shipping orders has not complied with Amazon'sperformance target of less than 4%, nor our target of less than 2%.
We have reviewed our fulfillment procedures and have determined thetwo areas that need to be addressed:Shipment Creation and InventoryAvailability.
We realize we needed additional support for managing fulfillment forour Amazon orders. To achieve our goal of more than 98% on-time shipping， we have added additional staff to support the sales person in ourretail store who handles Amazon fulfillment. This will allow us to havepackages prepared and ready to ship more efficiently.
To address inventory availability issues we have consolidated ourAmazon inventory into one location to speed shipment creation. Having allAmazon inventory at one location will eliminate delays in getting product outby the Expected Ship Date.
Thank you for considering this appeal.
I understand that recently our performance asa seller on Amazon.com has fallen below both Amazon's and our own standards ofquality.
I believe there are two main reasons this has happened:
Disorganization in our inventory management has resulted in lateshipments and, even worse, unavailable items.
When late shipments and unavailable items have occurred our responseto has been too slow and communication with customers has not been adequate.
I believe it is mainly because of our inadequate communication thatwe have recently seen an increase in customer A-z guarantee claims which hasresulted in our order defect rate exceeding the performance target of